FAQ

Answers to common technical questions.

I installed the add-in, but I can't see it in Outlook?
The add-ins are integrated into Outlook, and so become a part of Outlook. Look for the Sperry Software tab in the main Outlook window: If you don'...
Wed, Dec 20, 2017 at 11:04 AM
How to tell if 32-bit or 64-bit Outlook is installed
It's important to distinguish between 32-bit versions of Outlook versus 64-bit versions. Many people make the mistake of thinking that just because th...
Sat, May 23, 2015 at 10:03 AM
How to perform a clean reinstall your add-ins
Problem: I'm having problems, and I need to reinstall my add-ins from a clean start. How do I do this? Solution: Here are the instructions for a clean...
Thu, Feb 16, 2017 at 2:49 PM
How to enter a bug report
To enter a bug report, you can you turn on the debug log file and then send that to us. The debug log file is a list of all the actions that the add-in is t...
Tue, May 26, 2015 at 7:48 AM
How To Install The Outlook Add-Ins In A Citrix/Terminal Server Environment
For All Users: Starting with v6.0, Sperry Software allows you to install the add-in in per user mode.  Note that this means that v6.0 must be used, as v...
Mon, Dec 11, 2017 at 7:59 AM
The Add-In Is No Longer Working, And I Am Using Outlook 2010
Recently Microsoft released a Windows Update Service Pack that forced Outlook 2010 to always start in Safe Mode (meaning that no add-ins are loaded; normall...
Thu, Dec 17, 2015 at 2:10 PM
List of External EXEs Used By The Add-Ins
In order to properly run, Sperry Software add-ins have a number of separate "helper" programs that run as their own EXEs.  This article lists thes...
Mon, Jan 25, 2016 at 8:25 AM
How to fix "Load Behavior: Not loaded. A runtime error occurred during the loading of the COM Add-in."
Sometimes, add-ins do not fully load into Outlook, preventing them from being visible (or from working properly).  You can tell this is the problem because ...
Wed, Jan 30, 2019 at 11:14 AM
How To Repair Microsoft Office
Sometimes it is necessary to repair Microsoft Office, if you are encountering issues with your Sperry Software add-ins or especially if you previously had a...
Thu, Dec 7, 2017 at 9:40 AM