FAQ

Answers to common technical questions.

I installed the add-in, but I can't see it in Outlook?
The add-ins are integrated into Outlook, and so become a part of Outlook. Look for the Sperry Software tab in the main Outlook window: If you don'...
Wed, Feb 2, 2022 at 5:27 PM
How do I tell if 32-bit or 64-bit Outlook is installed?
It's important to distinguish between 32-bit versions of Outlook versus 64-bit versions. Many people make the mistake of thinking that just because the...
Tue, Mar 15, 2022 at 11:42 AM
How do I perform a clean reinstall?
Problem: I'm having problems, and I need to reinstall my add-ins from a clean start. How do I do this? Solution: Here are the instructions for a clean...
Tue, Apr 12, 2022 at 10:19 AM
How do I enter a bug report?
To enter a bug report, you can you turn on the debug log file and then send that to us. The debug log file is a list of all the actions that the add-in is t...
Tue, Mar 15, 2022 at 11:42 AM
How To Install The Outlook Add-Ins In A Citrix/Terminal Server Environment
For All Users: Starting with v6.0, Sperry Software allows you to install the add-in in per user mode.  Note that this means that v6.0 must be used, as v...
Mon, Dec 11, 2017 at 7:59 AM
List of External EXEs Used By The Add-Ins
In order to properly run, Sperry Software add-ins have a number of separate "helper" programs that run as their own EXEs.  This article lists thes...
Mon, Jan 25, 2016 at 8:25 AM
How to use the setting - Always include attachments as "raw" attachments (do not transcribe)
If a user is saving email as well as attachment(s) into a single PDF (by choosing the option Save emails and attachments into PDFs, one PDF per email on PDF...
Tue, Feb 7, 2017 at 11:59 AM
How to fix "Load Behavior: Not loaded. A runtime error occurred during the loading of the COM Add-in."
Sometimes, add-ins do not fully load into Outlook, preventing them from being visible (or from working properly).  You can tell this is the problem because ...
Thu, Feb 17, 2022 at 2:36 PM
How To Repair Microsoft Office
Sometimes it is necessary to repair Microsoft Office, if you are encountering issues with your Sperry Software add-ins or especially if you previously had a...
Thu, Dec 7, 2017 at 9:40 AM
How to add a folder to Microsoft Word Trusted Locations
A recent Microsoft update is now causing the following error to occur: "Microsoft Office has identified a potential security concern. This document con...
Fri, May 10, 2019 at 9:58 AM