FAQ

Answers to common technical questions.

I installed the add-in, but I can't see it in Outlook?
The add-ins are integrated into Outlook, and so become a part of Outlook. Look for the Sperry Software tab in the main Outlook window: If you don't see ...
Fri, Feb 17, 2017 at 3:30 PM
How to tell if 32-bit or 64-bit Outlook is installed
It's important to distinguish between 32-bit versions of Outlook versus 64-bit versions. Many people make the mistake of thinking that just because the...
Sat, May 23, 2015 at 10:03 AM
How to perform a clean reinstall your add-ins
Problem: I'm having problems, and I need to reinstall my add-ins from a clean start. How do I do this? Solution: Here are the instructions for a clean ...
Thu, Feb 16, 2017 at 2:49 PM
How to enter a bug report
To enter a bug report, you can you turn on the debug log file and then send that to us. The debug log file is a list of all the actions that the add-in is t...
Tue, May 26, 2015 at 7:48 AM
How To Install The Outlook Add-Ins In A Citrix/Terminal Server Environment
For All Users: Starting with v6.0, Sperry Software allows you to install the add-in in per user mode.  Note that this means that v6.0 must be used,...
Mon, Dec 14, 2015 at 2:11 PM
The Add-In Is No Longer Working, And I Am Using Outlook 2010
Recently Microsoft released a Windows Update Service Pack that forced Outlook 2010 to always start in Safe Mode (meaning that no add-ins are loaded; normall...
Thu, Dec 17, 2015 at 2:10 PM
List of External EXEs Used By The Add-Ins
In order to properly run, Sperry Software add-ins have a number of separate "helper" programs that run as their own EXEs.  This article lists thes...
Mon, Jan 25, 2016 at 8:25 AM
How to fix "Load Behavior: Not loaded. A runtime error occurred during the loading of the COM Add-in."
Sometimes, add-ins do not fully load into Outlook, preventing them from being visible (or from working properly).  You can tell this is the problem because ...
Fri, Feb 17, 2017 at 4:22 PM